FREQUENTLY ASKED QUESTIONS (FAQ)
- 01
No, you do not need to wait for your result to be released. You may simultaneously enrol into other course or proceed to the next level while waiting.
- 02
You can retake the exam with a re-sit fee specific to each course. Please contact us to coordinate an exam re-take.
- 03
It is WSG policy that no person with a passing score be allowed to re-sit an exam.
There are two reasons:
WSG does not want one individual exhausting their question bank and compromising the integrity of the exam.
WSG offers prizes each year for top-scorers. If everyone could re-sit until achieving a perfect score, there would be no point to rewarding those who studied hard and scored highly on the first attempt.
- 04
No, the in-person exam is proctored. When sitting the exam, no books, notes, maps or other materials can be on the desk/table, on the walls, or on the computer screen.
- 05
We will contact you to arrange for collection at an agreed location.
If you request for your certificate and lapel pin to be mailed, we will mail them via registered post and charge you a nominal fee to cover both administrative and postage costs. Please contact us to coordinate on such arrangement.
- 06
Our team is committed to help our participants who need any assistance or administrative support regarding our courses. We also uphold the wellbeing of our staffs in term of their physical and mental health.
Therefore, we reserve the right to refuse service to any potential participants who use abusive language or display unruly behavior through any means of communication channels targeted at our staffs.